Privacy Policy

GearTrail (ABN: 39 464 497 800), operated by Mohammad Sarwar Hossain, is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information when you:

• Place an order (name, email, phone, delivery address)
• Create an account
• Contact us
• Submit a return or warranty request

2. How We Use Your Information

• To process and fulfil your orders
• To communicate order and shipping updates
• To process returns and warranty claims
• To manage your account
• To respond to enquiries and support requests

3. Payment Information

All payments are processed securely by Stripe. GearTrail does not store your credit card or payment details. Stripe's privacy policy applies to payment processing.

4. Disclosure of Your Information

We do not sell or rent your personal information. We may share information with:

• Shipping carriers to fulfil your delivery
• Stripe for payment processing
• Our fulfilment partners where required to ship your order (supplier identity is never disclosed to customers)

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our platform is hosted on secured infrastructure with SSL encryption.

6. Access and Correction

You may request access to or correction of your personal information by contacting us at orders@geartrail.com.au. We will respond within a reasonable timeframe.

7. Cookies

Our website uses session cookies to maintain your shopping cart and login session. We do not use tracking or advertising cookies.

8. Contact Us

For privacy enquiries, contact us at orders@geartrail.com.au or via our contact page.